Privacy Policy

Glocal Holiday. ("we", "us", "our", or "the Company") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you interact with our website, mobile applications, and other services (collectively referred to as "Services").

We encourage you to read this policy carefully to understand our practices regarding your personal data. By using our Services, you agree to the terms of this Privacy Policy.

We collect information to provide better services to all our users, including customers, employees, and business partners. The types of information we collect include:

a. Customer Information

• Personal Details: Name, company name, business address, phone number, email address, and other contact details.
• Business Data: Nature of your business, transaction history, purchase orders, and communications with our sales and support teams.
• Enquiry Data: Information you provide when you submit queries through our website, advertisements, or during business interactions.

b. Technical & Usage Data

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Log Data: IP address, browser type, access times, and pages viewed.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience and analyse usage patterns.

We use the information we collect for various business purposes, always in compliance with applicable laws and with respect for your privacy.

a. Providing and Improving Our Services

• To process your requests, orders, and transactions efficiently.
• To deliver products and services tailored to your business needs.
• To provide customer support and respond to your queries promptly.

b. Managing Business Relationships

• To maintain accurate records of our customers and business partners.
• To communicate with you regarding your account, transactions, or business opportunities.
• To inform you about updates, new products, or promotional offers relevant to your business.

c. Security and Compliance

• To protect our systems and data from unauthorised access or misuse.
• To comply with legal obligations, regulatory requirements, and respond to lawful requests from government authorities.

We understand the importance of safeguarding your information and have implemented robust security measures to ensure its protection.

a. Data Storage

• All data is stored securely on our servers and/or on trusted third-party cloud service providers with strong security protocols.
• Access to personal and business data is strictly limited to authorised personnel who require it for their job functions.

b. Data Security

• We use industry-standard encryption, firewalls, and secure access controls to prevent unauthorised access, alteration, disclosure, or destruction of your data.
• Regular security audits and employee training are conducted to ensure ongoing data protection.

c. Data Retention

• We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
• When information is no longer needed, we securely delete or anonymise it to prevent unauthorised access.

Your privacy is important to us. We do not sell, rent, or trade your personal information to any third party for commercial purposes.

• Internal Use: Information may be shared internally within the Company for legitimate business purposes such as customer service, sales, and account management.
• Legal Compliance: We may disclose information to government authorities or law enforcement agencies if required by applicable law, court order, or to protect our legal rights.
• Service Providers: We may share data with trusted service providers who assist in operating our website or conducting our business, under strict confidentiality agreements.
• No Third-Party Marketing: We do not share your data with third parties for their marketing or promotional activities.

Our website and apps use cookies and similar technologies to enhance your experience and understand how our services are used.

• Remember your preferences and settings for a personalised experience.
• Analyse website and app usage to improve functionality and user experience.
• Deliver relevant content and measure engagement effectiveness.

Managing Cookies

You can control the use of cookies through your browser settings. However, disabling cookies may affect certain features of our Services. For more information, please refer to your browser's help documentation.

We respect your rights regarding your personal information as provided under applicable law.

• Access and Correction: You can request access to your personal data and ask for corrections if any information is inaccurate or incomplete.
• Withdrawal of Consent: Where we rely on your consent to process data, you may withdraw your consent at any time, subject to legal or contractual restrictions.
• Data Deletion: You may request deletion of your personal data, unless we are required to retain it by law or for legitimate business purposes.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.

To exercise these rights, please contact us at privacy@vaultis.io. We will respond within 30 days in accordance with applicable laws.

Our Services are intended for use by adults and businesses only. We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us immediately so we can take appropriate action to remove that information.

This Privacy Policy is governed by the laws of India. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the competent courts in the applicable jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through other communication channels.